Email Ticketing

Shared mailboxes, turned into an organized ticket desk.

Connect Microsoft 365 or Google Workspace mailboxes with app-only credentials—no shared passwords. Inbound mail becomes numbered tickets with assignment, status, category, and department. Reply, reply-all, and forward from LabApps; add @mention notes; set follow-ups; merge duplicates; and apply routing rules in bulk.

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Capabilities

What you can do

Two mail platforms

Microsoft 365 via Graph and Google Workspace via service account—optional push for near-real-time arrival.

Cleaned message threads

Readable bodies without signature and quote clutter.

Routing rules

Conditions and actions you can test before saving; apply to one ticket or up to 100 at once.

Follow-up reminders

Set a reminder instead of leaving tickets open indefinitely.

Merge & reconcile

Merge duplicate threads and reconcile messages safely.

Likely MIRP detection

Tickets that look like missing-info requests are flagged.

AI that assists—people stay in control

AI can draft routing-rule logic from a plain-language description. Rules are reviewed before saving—never auto-saved.

Connected features

Works hand in hand with

Client Services

LIS 360° Intel

Case context from your LIS—right where the agent is working.

In-context
Warehouse-powered
Faster first response

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Client Services AI

MIRP — Missing Information Recovery

Recover missing accession data and send cases to LIS.

Ticket matching
AI parse, fill-empty only
Letters & attachments

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Client Services AI

Call Logging

Structured phone records with AI summaries and phone-system import.

Classifications
Case tab
AI summary

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See Email Ticketing in action.

Start a free organization in minutes, or book a walkthrough with our team. Turn on only the modules you need—add more any time.

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